Welcome to HoodiesCompany.co.uk. By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before placing an order. If you do not agree with any part of these terms, you should not use our services.

• "We", "Us", "Our": Refers to HoodiesCompany.co.uk.
• "You", "Your", "Customer": Refers to the individual or entity placing an order with us.
• "Goods": Refers to the customised hoodies and related products offered by HoodiesCompany.co.uk.

3.1 Placing an Order: To place an order, select your desired product, customise it using our online tools, and follow the checkout process. Ensure all details, including sizes, colours, and customisation specifics, are accurate before finalising your order.

3.2 Order Confirmation: Upon receiving your order, we will send an acknowledgment email detailing the products ordered. This email serves as confirmation of your order.

3.3 Changes to Orders: If you wish to amend your order, please contact us immediately. While we will endeavour to accommodate changes, we cannot guarantee modifications once production has commenced.

4.1 Prices: All prices are listed in British Pounds (£) and include VAT unless stated otherwise. We reserve the right to adjust prices without prior notice; however, any changes will not affect orders already confirmed.

4.2 Payment Terms: Payment must be made in full at the time of ordering. We accept major credit and debit cards. Orders will not be processed until payment has been received.

4.3 Pricing Errors: In the event of a pricing error, we will inform you promptly and provide the option to reconfirm the order at the correct price or cancel it for a full refund.

5.1 Design Submission: You are responsible for providing accurate and finalised artwork for customisation. Ensure that all designs are in the required format and meet our specifications.

5.2 Intellectual Property: By submitting designs, you confirm that you own the rights or have obtained permission to use the content. We are not liable for any intellectual property infringements arising from the use of submitted designs.

5.3 Colour Matching: While we strive for accurate colour representation, variations may occur due to screen displays and printing processes. We recommend providing Pantone references for precise colour matching.

6.1 Production Time: Our standard production time is 7-10 days from order confirmation. This may vary based on order complexity and volume.

6.2 Delivery: We offer delivery within the UK and England. Delivery times and costs will be provided at checkout. We are not liable for delays caused by third-party carriers.

6.3 Risk and Title: Ownership of the goods passes to you upon full payment and delivery. Risk of loss or damage transfers upon delivery.

7.1 Cancellations: Customised products cannot be cancelled once production has begun. If you need to cancel, contact us immediately to determine if production has started.

7.2 Returns: Due to the bespoke nature of customised products, returns are only accepted if the goods are faulty or not as described. Notify us within 7 days of receipt if there are issues with your order.

We offer unlimited free revisions for the custom illustration of your hoodie. This service is available until you approve the final design. Once the design is approved, no further revisions can be made without additional charges.

We offer refunds based on specific criteria:

• Refund requests must be made before production begins.
• Refunds are available if we fail to deliver your order within the committed time.
• Refunds are provided if the delivered product is faulty or different from the approved design.
• The refund amount is calculated based on the amount of work completed at the time of the request.
• No refunds are provided for change of mind once production has started.
• All refund requests are reviewed, and customers will be informed of the decision. Refunds can be issued as store credit or returned to the original payment method.

8.1 Limitation of Liability: Our liability is limited to the value of the goods supplied. We are not liable for indirect, incidental, or consequential damages arising from the use of our products or services.

8.2 Force Majeure: We are not liable for delays or failures resulting from events beyond our reasonable control, including natural disasters, strikes, or transportation issues.

We are committed to protecting your privacy. Personal information collected during the ordering process will be used solely for order fulfilment and will not be shared with third parties without your consent. For more details, refer to our Privacy Policy.

These Terms and Conditions are governed by and construed in accordance with England law. Any disputes arising shall be subject to the exclusive jurisdiction of the England courts.

For any queries or concerns regarding these Terms and Conditions, please contact us at:

By placing an order with HoodiesCompany.co.uk, you acknowledge that you have read, understood, and agree to these Terms and Conditions.